Tesuco Telecommunications (Pty) Ltd
Privacy and Cookies Policy
The Protection of Personal Information Act, 2013
(“POPI”) came into complete commencement on 1 July 2021, in this regard we have
a number of obligations and duties in terms of POPI
that we must comply with. The protection of your personal information is a high
priority for us and we have taken steps to ensure that
your personal information is protected and remains private.
In addition to this document serving as our privacy
policy, this document will also serve as our data subject notification as
contemplated in section 18 of POPI. In this regard, this
document will inform you of what personal information we collect, why we
collect it, how we use it and what safety measures are in place to protect
it.
Where we refer to “process”, it means how we collect,
use, store, make available, destroy, update, disclose, or otherwise deal with
your personal information. As a general rule we will
only process your personal information if this is required to deliver or offer
a service, provide a product or carry out a transaction.
We may combine your personal information and use the
combined personal information for any of the purposes stated in this Privacy
Policy.
In this document any reference to “we” or “us” or
“our” is reference to Tesuco Telecommunications (Pty) Ltd. If you use our services, you agree that
we may process your personal information as explained under this Privacy
Policy.
We may change this Privacy Policy from time
to time if the law or our business practices requires it.
The version of the Privacy Policy displayed on our
website at the time of your interaction with us will be
applicable.
1. What is
personal information?
Personal information refers to any information that
identifies you or specifically relates to you. Personal information includes,
but is not limited to, the following information about you:
|
Age |
Financial history |
Personal views |
|
Belief |
Gender |
Physical address |
|
Birth |
Identity number |
Physical health |
|
Biometric |
Language |
Pregnancy |
|
Colour |
Location information |
Race |
|
Conscience |
Marital Status |
Religion |
|
Correspondence |
Mental Health |
Sex |
|
Criminal history |
Medical History |
Sexual orientation |
|
Culture |
Name |
Social origin |
|
Disability |
National Origin |
Symbol |
|
Education |
Online identifier |
Telephone number |
|
E-mail address |
Other particular
assignment |
Well
being |
|
Employment history |
Personal opinions |
|
|
Ethnic origin |
Personal preferences |
|
2. Is the
supply of the personal information voluntary or mandatory?
The supply of certain personal information is
mandatory, meaning we have to collect this personal
information from you by law. If you do not supply this information, we cannot
comply with our legal obligations. In this regard, if you do not supply
this personal information we cannot do business with you. We collect
personal information as is required by the following legislation:
|
Basic Conditions of Employment
Act, No 75 of 1997 |
|
Continuing Education and
Training Act (previously known as Further Education and Training Colleges
Act) 16 of 2006 |
|
Compensation for Occupational
Injuries and Diseases Act, No. 130 of 1993 |
|
Credit Agreement Act, No. 75 of
1980 |
|
The Criminal Procedure Act, No.
51 of 1977 |
|
Debt Collectors Act, No. 114 of
1998 |
|
Employment Equity Act, No. 55 of
1998 |
|
Financial Intelligence Centre
Act, No. 38 of 2001 |
|
Higher Education Act 101 of
1997 |
|
Income Tax Act 58 of 1962 |
|
Labour Relations Act, No 66 of
1995 |
|
National Credit Act, No. 34 of
2005 |
|
NQF Act No 67 of 2008 |
|
Pension Funds Act, No. 24 of
1956 |
|
Skills Development Act 97 of
1998 |
|
Unemployment Insurance Act, No.
63 of 2001 |
|
Financial Advisory and
Intermediary Service Act, No. 37 of 2002 |
|
Occupational Health and Safety
Act No. 85 of 1993 |
|
Prevention of Organised Crime
Act No. 121 of 1998 |
|
Regulation of
Interception of Communications and Provision of Communication-Related
Information Act, 70 of 2002 (RICA) |
|
Cybercrimes Act,
19 of 2020 |
|
Films and
Publications Act, 65 of 1996 |
In other instances the supply
of personal information is voluntary, which means there is no law imposed
on us to collect this personal information. Even though there is no law that
imposes the collection of the personal information, we require the personal
information to deliver our services to you. In this regard, if you do not
supply the personal information, we cannot do business with
you.
2.1 When will we process your personal
information?
We will only process your personal information for
lawful purposes relating to our business if the following applies:
·
if you have consented thereto.
·
if a person legally authorised by you, the law, or a court, has
consented thereto.
·
if it is necessary to conclude or perform under a contract, we
have with you.
·
if the law requires or permits it.
·
if it is required to protect or pursue your, our or a third
party’s legitimate interest.
3. What is
special personal information?
Special personal information is personal information
about the following:
|
Biometric information |
Philosophical beliefs |
Sex life |
|
Criminal behaviour |
Political persuasion |
Trade union membership |
|
Ethnic origin |
Race |
|
|
Health |
Religious beliefs |
|
3.1 When will we process your special personal
information?
We may process your special personal information in
the following circumstances:
·
if you have consented to the processing.
·
if the information is being used for any Human resource or
payroll requirement.
·
if the processing is needed to create, use, or protect a
right or obligation in law.
·
if the processing is for statistical or research purposes and all
legal conditions are met.
·
if the special personal information was made public
by you.
·
if the processing is required by law.
·
if racial information is processed, and the processing is required
to identify you; and / or if health information is processed, and the
processing is to determine your insurance risk, or to comply with an insurance
policy or to enforce an insurance right or obligation.
4. When and
from where we obtain personal information about you?
We may collect personal information about you from the
following sources:
·
We may collect personal information directly from
you.
·
We may collect personal information from a public
record.
·
We may collect personal information from an area where you have
deliberately made it public.
·
We may collect information about you based on your use
of our services, or
service channels.
·
We may collect information about you based on how you
engage or interact with us such as via our support desk, emails, letters,
telephone calls and surveys.
·
We may collect personal information from a third party.
·
We may collect personal information from another source if you
give us consent to do so.
If the law requires us to do so, we will ask for your
consent before collecting personal information about you from third
parties.
The third parties from whom we may collect your
personal information include, but are not limited to, the following:
·
Partners of our company for any of the purposes identified in this
Privacy Policy.
·
your spouse, dependents, partners, employer, and other
similar sources.
·
attorneys, tracing agents, debt collectors and other persons that
assist with the enforcement of agreements.
·
payment processing services providers,
merchants, banks, and other persons that assist with the processing
of your payment instructions, like EFT transaction partners.
·
insurers, brokers, other financial institutions, or
other organisations that assist with insurance and assurance underwriting, the
providing of insurance and assurance policies and products, the assessment of
insurance and assurance claims and other related purposes.
·
law enforcement and fraud prevention agencies and other persons
tasked with the prevention and prosecution of crime;
·
regulatory authorities, industry ombudsman, governmental
departments, local and international tax authorities.
·
trustees, Executors or Curators appointed by a court
of law.
·
our service providers, agents and sub-contractors like couriers
and other persons we use to offer ourservices
to you.
·
courts of law or tribunals.
5. Reasons we
need to process your personal information.
We will process your personal information for the
following reasons:
·
to provide you with our services
·
to market our services to you.
·
to respond to your enquiries and complaints.
·
to comply with legislative, regulatory, risk and compliance
requirements (including directives, sanctions, and rules), voluntary
and involuntary codes of conduct and industry agreements or to fulfil reporting
requirements and information requests.
·
to conduct market and behavioural research, including scoring and
analysis to determine if you qualify for our services or to determine your
credit or insurance risk.
·
to develop, test and improve our services for you.
·
for historical, statistical and research purposes, like
market segmentation.
·
to process payment instruments.
·
to create, manufacture and print payment issues (like a
payslip)
·
to enable us to deliver our services , documents, or
notices to you.
·
for security, identity verification and to check the accuracy of
your personal information.
·
to communicate with you and carry out your instructions
and requests.
·
for customer satisfaction surveys, promotional offerings.
·
insurance and assurance underwriting
and administration.
·
to process or consider or assess insurance or
assurance claims.
·
to assess our lending and insurance risks; and / or
·
for any other related purposes.
6. How we use
your personal information for marketing
·
We will use your personal information to provide services to
you.
·
We will do this in person, by post, telephone, or electronic
channels such as SMS, email, and fax.
·
If you are not our customer, or in any other instances where the
law requires, we will only market to you by electronic communications with your
consent.
·
In all cases you can request us to stop sending marketing
communications to you at any time.
7. When , how, and with whom we share your personal
information?
In general, we will only share your personal
information if any one or more of the following apply:
·
if you have consented to this.
·
if it is necessary to conclude or perform under
a contract, we have with you;
·
if the law requires it; and / or
·
if it’s necessary to protect or pursue your, our or a third
party’s legitimate interest.
Under what circumstances will we transfer your
information to other countries?
We will only transfer your personal information to
third parties in another country in any one or more of the following
circumstances:
·
where your personal information will be adequately protected under
the other country’s laws or an agreement with
the third-party recipient.
·
where the transfer is necessary to enter into
or perform under a contract with you, or a contract with a third party that is
in your interest.
·
where you have consented to the transfer; and / or
·
where it is not reasonably practical to obtain your consent, the
transfer is in your interest.
This transfer will happen within the requirements and
safeguards of the law. Where possible, the party processing your personal
information in the other country will agree to apply the same level of
protection as available by law in your country or if the other country’s laws
provide better protection the other country’s laws would be agreed to and
applied.
8. How we
secure your personal information
·
We will take appropriate and reasonable technical and
organisational steps to protect your personal information according to industry
best practices. Our security measures (including physical, technological, and
procedural safeguards) will be appropriate and reasonable. This includes the
following:
·
keeping our systems secure (like monitoring access and usage);
·
storing our records securely.
·
controlling the access to our buildings, systems and/or records;
and
·
safely destroying or deleting records.
·
Ensure compliance with best practice standards.
9. How long do
we keep your personal information?
We will keep your personal information for as long
as:
·
the law requires us to keep it.
·
a contract between you and us requires us to keep it.
·
you have consented for us keeping it.
·
we are required to keep it to achieve the purposes listed in this
Privacy Policy.
·
we require it for statistical or research purposes.
·
a code of conduct requires us to keep it; and / or
·
we require it for our lawful business purposes.
Take note: We may keep your personal information even
if you no longer have a relationship with us, for the historical data that may
be required by your employer or employee.
Cookies Policy
1. Use of cookies on the Tesuco
Telecommunications (Pty) Ltd website
Tesuco Telecommunications (Pty) Ltd uses cookies on www.tesuco.co.za to support
functionality and improve your browsing experience. Cookies are small files
placed on your device when you visit our website. These recognise your device,
remember preferences, and help you engage with our online platforms. We use
cookies for the following purposes:
·
Forms and submissions: Cookies keep sessions active during online
submissions and validate inputs.
·
User preferences: Cookies remember language and region so content
displays correctly.
·
Website analytics: Cookies help us understand which pages and
documents are used most often.
·
Security and fraud prevention: Cookies help detect suspicious
activity and protect secure areas.
By using our website, you consent to our use of
cookies. You disable or block cookies in your browser settings. If you block
cookies, certain functions will not work properly, including form submissions. We
do not use cookies to collect sensitive personal information.
2. Your duties
and rights about the personal information we have about you:
You must provide proof of identity when enforcing the
rights below.
You must inform us when your personal information
changes.
Please contact our Information Officer to give effect
to any of the below rights.
You have the right to request access to the personal
information we have about you by contacting us. This includes requesting:
·
confirmation that we hold your personal information.
·
a copy or description of the record containing your personal
information; and
·
the identity or categories of third parties who have had access to
your personal information.
We will attend to requests for access to personal
information within a reasonable time. You may be required to pay a reasonable
fee to receive copies or descriptions of records, or information about third
parties. We will inform you of the fee before attending to your request.
Please note that the law may limit your right to
access information.
You have the right to request us to correct or delete
the personal information we have about you if it is inaccurate, irrelevant,
excessive, out of date, incomplete, misleading, obtained unlawfully or we are
no longer authorised to keep it. You must inform us of your request in writing.
It may take up to 15 business days for the change to reflect on our systems. We
may request documents from you to verify the change in personal
information.
A specific agreement that you have entered
into with us may determine how you must change your personal information
provided at the time when you entered into the specific agreement. Please
adhere to these requirements. If the law requires us to keep the personal
information, it will not be deleted upon your request. The deletion of certain
personal information may lead to the termination of your business relationship
with us.
You may object on reasonable grounds to the processing
of your personal information.
We will not be able to give effect to your objection
if the processing of your personal information was and is permitted by law; you
have provided consent to the processing and our processing done according to
your consent or the processing is necessary to conclude or perform under a
contract with you.
Where you have provided your consent for the
processing of your personal information, you may withdraw your consent. If you
withdraw your consent, we will explain the consequences to you. We may proceed
to process your personal information even if you have withdrawn your consent if
the law permits or requires it. It may take up to 15 business days for the
change to reflect on our systems, during this time we may still process your
personal information. You must inform us of any objection in writing.
You have a right to file a complaint with us or any
Regulator with jurisdiction about an alleged contravention of the protection of
your personal information by us. We will address your complaint as far as
possible.
The contact details for the Information Regulator is as follows:
|
Email: |
|
|
Postal Address: |
P.O. Box 31533, Braamfontein,
Johannesburg, 2017 |
|
Physical Address: |
JD House, 27 Stiemens Street, Braamfontein, Johannesburg,
2001. |
How can you get in touch with us?
For any queries in relation to this letter or our
processing of your personal information in general, you can contact our
Information Officer at the following details:
|
Name |
Clayton Reeve |
|
Contact number |
010 492 5070 |
|
Email address |
legal@ttconnect.co.za |
|
Physical Address |
Clearwater
Corporate Office Park North Block
C Cnr
Atlas & Merlin drive Parkhaven Boksburg 1459 |